Thank you for shopping on the official RCPROPLUS online shop (the “RCPROPLUS Online Shop”) which is created and managed by SUPRACONN Technology Co., Ltd. (the “RCPROPLUS”).
The following terms and conditions and any other related rules made available in writing by the RCPROPLUS Online Shop apply to all products and merchandise (the “Products”) that you (the “Customer”) may order on RCPROPLUS Online Shop (collectively the “Return and Exchange Policy”).
The purchases of any Products offered on RCPROPLUS Online Shop are subject to the Return and Exchange Policy. If you do not agree to this Return and Exchange Policy, please do not place orders on RCPROPLUS Online Shop. By placing orders on RCPROPLUS Online Shop, you agree to be bound by this Return and Exchange Policy.
Return
After the Customer completes the purchasing process and pays for the Products on RCPROPLUS Online Shop, please note the buying and selling relationship between the Customer and RCPROPLUS has not yet been established as the Customer has only requested to order to RCPROPLUS.
The Customer understands, is aware of, and agrees on RCPROPLUS reserve the right whether to accept the Customer’s order or not. RCPROPLUS reserves the right to revise, cancel, add or delete all or a part of this Return and Exchange Policy at any time without the prior notification to the public and the individuals.
Return Policy of the Products supplied on RCPROPLUS Online Shop:
For the orders placed by the Customer living outside Taiwan, Penghu, Kinmen, or Matsu, the Customer is entitled to the 7-day trial period upon receipt of the Product.
However, the related fees and costs incurred to return the Product to RCPROPLUS will be borne by the Customer, which includes but is not limited to the shipping fees, commodity tax, import duty, VAT or government fees incurred, and the administrative expenses such as the RCPROPLUS employees’ wages, etc.
Besides, if RCPROPLUS is in charge of all shipping fees, RCPROPLUS will cover all of the above costs. (*Note 1) The returned Product must be in brand new condition the Product itself must be intact and is returned with the original packaging.
Please note it is at the Customer’s discretion to return as the returned Product will be inspected and scrutinized thoroughly by RCPROPLUS when delivered.
The Product has been cleaned with water/detergent, the protective Sticker on the Paper front panel has been removed, or the Product has been dismantled and reassembled; The Product has been used, damaged, or smeared with make-up or any other solutions; The Connector Product has been used; Any other conditions that RCPROPLUS believe the Product is not in a brand new condition.
The Customer is responsible for bearing the necessary costs to keep the
The product itself and the packaging are intact. The gifts or the vouchers that you have received with your order include but are not limited to gift certificates, discount coupons, free vouchers, etc. Whether it is in electronic or paper form must be returned to us along with your returned goods.
The Customer may return part of an order. However, each order can only be
issued with the return once. It will take at least 7 to 14 working days for Accounting Dept. to process the refund after the returned Product is received, and inspected, and the refund amount is determined by the QC Team.
The images, specifications, and colors of the Product displayed on the RCPROPLUS Online shop are for reference purposes only and may vary from the actual Products.
If any discrepancies arise, please refer to the actual physical Products. RCPROPLUS reserves the right to make the final judgment on the condition of the returned Product and the right to change the terms and conditions at any time without prior notice.
It is subject to the discretion of RCPROPLUS in the event of a dispute on the
interpretation of the words, phrases, or terms about this Return and Exchange Policy.
*Note 1:
If the date of the receipt of the parcel containing the Product cannot
be identified, the applicable return period is determined based on the date
when the wallet is shipped by RCPROPLUS.